Phase 2

Operations blueprint

  Using resources efficiently is both responsible business practice and a means of reducing our environmental impact. We have made important strides in promoting renewable technologies and in reducing the energy, water, and waste associated with our facilities. While our greatest impacts come from the manufacturing of our products in suppliers’ mills, our control over the facilities we own and operate allows us to change those operations more rapidly.


     


       

 

Infographic of revenue projections

 




 

 

 

 

 

 How to deliver effective customer service?


 

1. Be friendly

The most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. Be proactive by paying attention to the customer’s needs and offering help or recommendations before they ask. It is important to always remain kind and empathetic to your customer, even through stressful or contentious situations when customers appear disappointed or angry.

2. Respond promptly

Another factor in good customer service involves the timeliness of your responses. Customers appreciate a speedy response to their inquiries, especially when they have a time-sensitive request. For good customer service, try to return all phone calls and emails within 24 hours. Let customers know how long it will take you to assist them.

3. Know your product or service

To offer your customers excellent service, you should know every aspect of the product or service you are selling. Ideally, you will be able to discuss its features and uses, show your customers the advantages they get from using your product or service and troubleshoot anything that is not working correctly.

4. Listen to your customers

Listening is one of the simplest ways to provide excellent customer service. Sometimes customers just need to be heard, so be sure to active listening to what they have to say. They might have a valid point that you can use to make your product or service even better. By listening attentively, you can understand exactly what your customer needs from you.

 

 

 

Reference

- 11 Ways to Deliver Great Customer Service | Indeed.com

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