Phase 3
- What tools will be used for product development, marketing, advertising and communication? Brainstorming Customer reviews Examining your competitors Audience surveys Social media B2B wholesale marketplaces Concept testing Online consumer trend publication - Customer loyalty program Point-based loyalty Points programs are the most common type of rewards programs. They let customers accumulate points they can redeem for freebies, cashback, perks, etc. Customers don’t just earn points from purchases. They can also earn points from sharing on social, leaving reviews, having a birthday, or through gamification. Paid loyalty Paid loyalty, or fee-based loyalty programs, give customers immediate and ongoing benefits for a participation fee. These fees can be recurring or one-time. Paid programs may need to require proof-of-value to get signups, but the business can gain higher customer value from members. A recent report by McKinsey shows that consumers are 62% more li...